Help & Support
Frequently Addressed Questions
If you upgraded to a new iPhone or reinstalled the app, simply open CSE Ally, go to the Account tab, tap Premium Subscription, and tap "Restore Purchases" at the bottom of the screen. Ensure you are signed in with the same Apple ID or Google Play account used during purchase.
In compliance with Apple and Google user protection standards, you can delete your account at any time:
- Open the CSE Ally app on your phone.
- Tap Account in the bottom navigation.
- Select Settings & Privacy > tap Delete Account.
- Confirm deletion. All your exam records, history, and profile data will be permanently purged.
Alternatively, send an email to support@cseally.online with the subject "Delete My Account", and our team will process it within 2 business days.
On the sign-in screen, tap "Forgot Password?", enter your registered email address, and tap Send Link. You will receive an email with a secure reset link. If you don't see it, be sure to check your Spam or Promotions folder!
Contact Support Team
Need personalized help, want to suggest an improvement, or noticed a typo in a practice question? Reach out to our dedicated support desk: